Frequently Asked Questions

Everything you need to know about shopping with Negative.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.

How do I find my correct size?

Please refer to our comprehensive Size Guide located on each product page. Our garments are designed for a true-to-size fit unless otherwise noted in the description.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

Yes, we prioritize ethical manufacturing and use eco-friendly fabrics wherever possible to ensure our fashion footprint remains as 'Negative' as possible.

Can I change or cancel my order after it's placed?

Because we process orders quickly, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.